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Call Center Agent | Job Location: Ras Al Khaimah, UAE | Salary: AED up to 5,000

Job Title: Call Center Agent
Location: Ras Al Khaimah, UAE
Employment Type: Full Time
Company: PACT Employment Services
Industry: Staffing and Recruiting
Job Function: Customer Service/Support
Experience: 3 - 5 years
Education: Bachelor's Degree
Salary: AED up to 5,000

Job Description:

PACT Employment Services is seeking a motivated Call Center Agent to join our team in Ras Al Khaimah. The role involves delivering exceptional customer service and support, primarily in Arabic and English languages, focusing on the retail banking sector.

Duties & Responsibilities:

Handling Inbound and Outbound Calls:

  • Manage incoming calls from customers.
  • Conduct outbound calls for follow-ups and surveys.

Customer Follow-Up:

  • Resolve inquiries and issues via phone or email.
  • Provide information on services and products.

Shift Work and Schedule:

  • Work rotating shifts based on call center requirements.
  • Availability for 6 days a week, including weekends and holidays.

Requirements:

Language Skills:

  • Fluent in Arabic and English (spoken and written).

Experience:

  • 3-5 years of experience as a call center agent, specifically in retail banking.

Educational Background:

  • Bachelor's degree in business, communication, or customer service related fields.

Location Requirement:

  • Must be currently residing in the UAE and available for immediate employment.

Application Instructions: Interested candidates meeting the requirements should email their CV and a cover letter to careers@pactemploymentservices.ae. Please specify "Call Center Agent - Ras Al Khaimah" in the subject line.

Contact Email: careers@pactemploymentservices.ae

This position offers an exciting opportunity to contribute to our team in Ras Al Khaimah, providing clarity and relevance to potential candidates seeking to join PACT Employment Services.

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