Ticketing agents are responsible for selling airline tickets, as well as other travel-related services. They work with a variety of clients, from individual travelers to large corporations and organizations. Their job is to provide the best possible service while also ensuring that their company meets its financial goals.
Ticketing Agent Job Duties
Ticketing agents have a wide range of responsibilities, which can include:
Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
Communicating with customers to answer questions about tickets, pricing, or flight schedules
Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
Entering customer information into a computer system to issue tickets or update records
Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone
Explaining airport rules and procedures to passengers prior to boarding flights
Processing refunds for lost or damaged tickets or reservation errors
Explaining applicable fees and taxes for each ticket
Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal
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