Job Purpose: Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting edge facilities, and a focus on innovation, efficiency and sustainability. As a Cargo Customer Service Officer, you will supervise customer facing operations and deployment of resources at the import and export counter, express counter and acceptance/delivery dock to ensure that the departments objectives are fulfilled, `whilst meeting the requirements of customers in line with our `delivered as promised strategy. In this role, you will: • Supervise the team and plan and organise the deployment of resources to ensure that the highest standard of customer service is provided to our varied customers including freight forwarders, cargo agents, integrators and shippers and ensure the efficient delivery of all cargo in line with the ‘delivered as promised’ framework. • Motivate and develop the members on the shift through coaching and on job training to achieve optimum productivity and high levels of customer satisfaction. • Educate the team in areas related to IATA regulations, domestic trade regulations, budgetary priorities and adherence to and improvement of internal customer delivery systems to ensure the team are knowledgeable in all areas. • Ensure that all activities pertaining to the acceptance of dangerous goods, live animals, human remains and other special cargo complies with relevant procedures and regulations. • Investigate customer complaints ensuring these are professionally managed and that
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