As a Call Center Agent for our esteemed medical center, you will be the first point of contact for our patients. Your compassionate and professional approach will help ensure that patients receive the best care and assistance. Key responsibilities include:
Patient Communication: Handle inbound and outbound calls to schedule appointments, provide information, and assist with inquiries.
Appointment Management: Efficiently manage appointment bookings, rescheduling, and cancellations, ensuring optimal patient scheduling.
Information Provision: Provide accurate information about medical services, location, hours of operation, and pricing.
Patient Support: Assist patients with their queries, concerns, and requests, showing empathy and patience.
Data Entry: Maintain accurate records of patient interactions and update patient information as needed.
Emergency Response: Follow established procedures for handling emergency calls, including contacting medical staff or authorities as necessary.
Quality Assurance: Ensure a high standard of service and patient satisfaction through effective communication and problem-solving.
Strong communication and interpersonal skills.
Empathetic and patient-centered approach.
Ability to handle high call volumes and remain calm under pressure.
Knowledge of medical terminology and procedures is a plus.
Proficiency in call center software and systems.
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