dnata Careers | Travel Consultant Jobs in Dubai

1- Travel Consultant
Job: Full Time
Location: Dubai, UAE

Description:

The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services with the objective to sell Airline tickets, travel related products and give travel related information. Proactively service our customers via various channels (retail, phone, WhatsApp, email), supporting them with queries, amendments, pro-active disruption management and travel bookings. Convert maximum number of enquiries into sales through efficient and friendly customer service.

Job Requirements:

Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.Build valuable relationships with your customers & suppliers, ensuring your tone of voice, language and contact are in line with our brand guidelines and ensure a positive result for our clients.Offer products, services, and loyalty programmes that are contracted by dnata Travel and offer information on destination and product to all customers to ensure that it meets their travel requirements.Maximise the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.

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