Customer Support Centre Agent Jobs in Dubai | IKEA Jobs 2022

1- Customer Support Centre Agent
Job: Full Time
Location: Dubai, UAE

Description:

Build and retain a long lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth

Job Responsibilities:

Work towards achieving first call resolution by finding and offering a solution to the customerCommunicate with all customers in a positive, friendly and apathetic manner to provide a consistent meeting with the customerThe transport management system should be monitored and customers contacted when delays are expected or when customers have requested a call back through the driver’s tabletResponsible for arranging schedules and workloads to ensure correct coverage at all times to ensure that service levels and the customer experience is improved

Job Requirements:

Excel and computer literateThinking and Analytical Skills, Effective CommunicationInterpersonal Skills, Strong people and time management skills,

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